Service Hub

Service Hub // Owner Support

Everything for your
NTM machine.

Manuals, troubleshooting, parts, and videos for every machine you run. Backed by the people who built them.

Find your machine

Pick your machine to open its service content: manuals, troubleshooting, parts, and videos for that exact model.

Roof & Wall Panel Machines

Seamless Gutter Machines

MACH II 5"/6" Combo Gutter Machine

MACH II 5" Gutter Machine

MACH II 6" Gutter Machine

BG7

Service content for every machine

Manuals Operation, setup, and maintenance documents. Owner Resources Guides and resources for NTM machine owners. Service Articles How-tos and fixes from the service team. Service Videos Setup, operation, and how-to clips.

Talk To Us

Your rollforming support team.

NTM service is run by the people who build the machines: more than 30 years of portable rollforming, machines in 40+ countries, and specialists who know your roll former inside out. If the answer is not in the library, open a service request and tell us what you need.

Open a service request Call the service team

Operating safely

Run the machine safely, every shift.

The guard interlocks, safety circuit, and operator alerts built into your machine, plus the training and best-practice resources that keep a crew running it right.

Safety systems & resources

Common questions

Answers before you open a ticket.

How do I open a service request?

Use the "Open a service request" button on this page or visit /service-hub/request/. Include your machine and serial number if you have them.

Where do I find the manual for my machine?

Pick your machine from the directory on this page. Each machine opens its manuals, troubleshooting, and videos. Or filter the search results for Manuals.

How do I update my UNIQ control system?

See the UNIQ Automatic Control System section below for field-update instructions and the supplement manual. The full UNIQ control system page has the video library.

What should I do before calling support?

Check the Service Hub and FAQ first. Most questions are already answered in the Service Hub and our FAQ. Search the knowledge base for manuals, articles, and videos.

Control System

UNIQ Automatic Control System

The touchscreen brain for your SSQ II, SSQ3, and WAV rollformers. Field-update instructions, the supplement manual, and the full video library for installing, running, and upgrading UNIQ.

Full UNIQ control system page

Documentation

Video Tutorials

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Still need a hand?

Pick up the phone. A specialist who knows your machine will too.

Talk to a service specialist