In this article, members of our service team answer the five most common questions we receive at the NTM Service Department.
Question 1: How do I find out how often my machine needs to be serviced?
Every machine has an NTM manual and you can refer to the maintenance section in your manual. It will give you a brief description of not only which parts to service, but what tools to use. You can also visit our website, www.newtechmachinery.com and check out the Learning Center for articles and videos on how to service your machine. You can also find daily, weekly, monthly, and yearly maintenance schedules. We also have a great YouTube channel.
Question 2: What type of support and service do you offer?
At New Tech Machinery, we provide a variety of services. First, we offer phone support for parts ordering as well as technical support. Second, we offer in-house training and onsite training for new equipment. We also provide training for used equipment, whether you have new operators or just require additional training.
Third, we offer a paid service on equipment either here at our facility in Aurora or on-site at your facility. We also provide warranty repair services. Lastly, we offer services on any NTM-designed and built controllers for your equipment.
Question 3: Who should you contact if you have a problem?
If you have a problem, you can call new tech machinery at 303-294-0538, option 2. That will connect you to one of our service representatives. They will be happy to take down your information and put you into our phone call queue. Once you’re in our phone call queue, one of our technicians will give you a call back as soon as they’re available. Please remember that we are helping other customers just like you get their machines up and running, so we may not call back right away.
Question 3: What can you expect when you call us?
Once you call us, you’ll be connected to one of our service representatives. We will then take down your information, including your machine’s serial number, model number, and the issues you’re having with your machine. Please be as specific as possible. Remember, you are the eyes of our technicians, so the more you can tell us, the easier it is for us to help.
Once we have that information, we will put you into our service call queue. A technician who is available will examine your information and give you a call back as soon as they are available.
Question 5: What do you need before you call us?
When you call, please make sure you have all information on your machine available, including your model number, serial number, and all issues you’re having with your machine. The more information you have on your machine and the problem you’re having, the sooner our service team can get you up and running.
Any details will be helpful for our technicians to assist you.