You’ve placed your order for a New Tech Machinery (NTM) portable rollformer, and after a number of weeks, it’s delivered. But you’re not finished yet. Receiving your New Tech Machinery is an important part of the buying process. Before you start anything, you want to check it over and document any issues. If you notice any damage due to shipment, missing accessories, or other issues, make sure to document with as much detail as possible, including notes and pictures. And if you do notice damage, do not use the machine until it’s resolved.
This article will walk you through the essential steps to ensure your NTM rollformer is ready for operation.
Step 1: Inspect Before Signing the Shipping Paperwork
Upon delivery, your first step is to inspect the machine before unwrapping it. Look for any damage that may have occurred during the shipping process. If you notice any visible damage, it’s crucial to file a claim with the shipping company immediately. Don’t sign off on anything until you’ve completed your preliminary inspection. If you see anything, note it on the shipping form and take photos. This initial inspection is key to protecting yourself from potential shipping-related issues. Contact the shipping company or NTM’s service department if it was shipped directly from NTM if you find any evidence of damage.
Step 2: Unload and Unwrap Carefully
After inspecting the delivery, proceed to unload and unwrap your machine. It’s essential to inspect the equipment thoroughly before signing any trucking paperwork. In cases of internal damage or issues not visible from the outside, documentation is crucial. Remember, any damage found later might not be covered. Take several pictures and make notes so that when you contact the NTM service department, you can readily provide all the information.
Step 3: Check the Accessory Box
You should have a box that comes with accessory components inside. Make sure to go through all wrappings carefully so as not to accidentally throw away a small component, like a limit switch or stiffener bar, that could be wrapped in the packing material.
If you receive any crated roller sets, make sure to go through the packaging thoroughly as well. You might miss something, like a profile gauge, that must be replaced if it is unintentionally disposed of.
Step 4: Verify Your Order
Check your invoice and ensure that every item listed has been received. This includes not only the main machine but also any accessories or additional parts that were part of your order. If anything is missing, note it on the form and immediately contact the shipper (NTM or an NTM distributor).
Step 5: Internal Inspection
Don’t hesitate to inspect the machine’s internal components. Look for loose hardware or any signs of damage. We recommend waiting for professional training before operating the machine, especially if you’re unfamiliar with its functioning. If you’ve scheduled a training, then wait until the trainer arrives before operating the machine.
Step 6: Contact New Tech Machinery Service
In case of any discrepancies or issues, reach out to the New Tech Machinery service team. Be prepared to provide them with documentation and photos of any damage for a smoother resolution process. Do not wait to do this, as you have a limited amount of time to report damaged parts that need replacement.
Step 7: Distributor Communications
If your machine was purchased through a distributor, it’s wise to request proof of shipment and any related documentation from them. This ensures you are aware of all terms, especially regarding damage claims and reporting deadlines.
Step 8: Timely Reporting
Again, act promptly! The industry standard for reporting damages is typically within five days. Delays in reporting can lead to complications or refusals in addressing the issues. Remember to document and take photos.
How Concerned Should I Be About Delivery?
There’s no reason to be concerned about the delivery of your machine, as chances are, everything will arrive safely and all items will be accounted for. However, err on the side of caution and follow the steps outlined to inspect, verify, and document your order, and communicate any issues immediately. Once you receive and sign off, it’s difficult to hold the shipping agent accountable for damage you might find later on if you haven’t inspected the delivery.
You don’t have to know everything about portable rollformers to check for damage or missing accessories. If issues arise, say, during training, the trainer can help you resolve them. If an issue arises once you start using the machine, refer to the manual for help. If you can’t resolve it, contact our support team. Don’t use guess work to fix a problem as that may create other problems.
Receiving your New Tech Machinery portable rollformer is an exciting moment. By following these steps diligently, you ensure that your equipment is in perfect condition and ready for operation. Remember, thorough inspection, documentation, and timely communication are key to a smooth start with your new machinery.